ABSTRACT
   to the dissertation on the topic В«Management of transformation processes
towards an innovative civil service of Kazakhstan (case-study of remuneration
  by results project)» of the doctoral student of the specialization 6D051000 –
 В«Public and local administrationВ» of the Academy of Public Administration

      under the President of the Republic of Kazakhstan Amirova Aigerim
                                           Kairatovna

       The relevance of the research. Nowadays we live in a circumstance where
not only technologies, but also communication methods are changing rapidly.
Citizens demand the timely and immediate response of the state apparatus to the
external and internal challenges. Therefore, any delay from authorities is perceived
by the population very acutely. Earlier a law enforcement system and a work of the
front offices of state bodies were mainly criticized. But today, taking into account
the quarantine regime, the transition to distance learning and work, and the
deterioration of the health of citizens, criticism of civil service has increased. In this
regard, the importance of transformation of public authorities in the prism of VUCA
world rises. This should be based on the belief that “there are better ways to serve
the interests of the country’s citizens than the current and generally accepted ones”
[1].

       Citizens and, especially, private sector employees assume that civil service is
a slow-moving bureaucracy. However, if we consider the evolution of the public
sector within the past 30 years, it is more innovative that it seems. Digital services,
new management approaches, including delegation of power and functions to low
level of administration, introduction of project management, advanced strategic
planning, government and citizens collaboration as main public innovation drivers
have changed the modus operandi of public authorities. The Organization for
Economic Cooperation and Development (hereafter – OECD) identifies five global
trends of embracing innovation in government, which include case studies and
global trends in innovation and rapid change in the public sector [2].

       According to the World Economic Forum “the complex, transformative and
distributed nature of the Fourth Industrial Revolution demands a new type of
governance to address the interlinked dynamics of a pace and synergistic nature of
emerging technologies” [3]. An integral principle of Good Governance is also
government openness, which is based on “innovative and sustainable public policies
and practices and principles of transparency, accountability and participation that
promote democracy and inclusive growth” [4]. Thus, the World Bank has reported
that the quality of public administration in Kazakhstan has improved over the past
ten years. However, despite better indicators than in neighboring countries,
Kazakhstan lags behind OECD countries in terms of government performance,
reflecting a quality of public services, civil service and its degree of independence
from political pressure, the Rule of Law, and the quality of legislation and other
parameters [5].

       In response to global challenges and new realities, new strategic programs for
the country’s development were approved. The task of entering the top 30 developed