Workshops

Overview:

• What is the Code of Ethics?
• Raising the level of ethics and integrity in society
• Ethics in public service in foreign countries
• Implementation of moral principles in the US public service
• Ethical control in the public service
• General standards of conduct for civil servants
• Conduct during office and off-duty hours
• Conflict of interest and standards of conduct related to public speaking

Coach: Zharov Erjan – expert in anti-corruption management systems, certified lead auditor for ISO 37001

Language: in Russian

Introductory lecture: https://www.youtube.com/watch?v=iyJtd7pD1Mg

Overview:

• The concept and general characteristics of corruption
• Anti-corruption policy of the Republic of Kazakhstan
• International experience in combating corruption
• The concept of compliance and key elements of a compliance program
• ISO 37001 Standard: Implementation and Certification
• The anti-corruption measures system in government bodies
• Reporting violations and evaluating anti-corruption activities
• Corruption risk analysis
• Ethics in public service
• Conflict of interest and anti-corruption restrictions

Coach: Zharov Erjan – expert in anti-corruption management systems, certified lead auditor for ISO 37001
Language: in Russian
Introductory Lecture:

Overview:

• Administrative justice. The concept of administrative bodies
• Legislation of the Republic of Kazakhstan on administrative procedures and administrative proceedings
• Internal administrative procedures: principles, main elements and stages
• External administrative procedures. The concept and types of administrative acts
• Principles of administrative procedures: features and types
• Discretion of the administrative authorities
• Pre-trial appeal of an administrative act: the procedure for filing a complaint, consideration and decision on the complaint
• Administrative proceedings: general principles and features
• Administrative claim, its form, content and types
• Evidence and proof. Measures of procedural coercion. Judicial control
• Interview with a member of the Scientific Advisory Council of the Armed Forces of the Republic of Kazakhstan – Podoprigora Roman Anatolyevich

Coach: Amanali Assem – Certified trainer for the clarification of the provisions of the Administrative Procedural and Processual Code, staff member of the Legal Department of the Ministry of Foreign Affairs of the Republic of Kazakhstan.
Language: in Russian
Introductory Lecture: https://www.youtube.com/watch?v=j-9SHgeV2uY

Overview:

• Key concepts of the «Public Services Law»
• Issuance of permits: measures taken in case of delays in issuing permits
• Features of handling complaints about public service delivery
• Violations in the public service delivery process
• Unjustified refusal of public services
• Improvement of public service delivery processes

Coach: Sariyev Tagan – Trainer at the Academy of Public Administration under the President of the Republic of Kazakhstan, Chief Expert of the Department for Evaluation and Control of Public Service Quality at the Bureaucratization of the State Apparatus, Ministry of Public Service Affairs

Salikhanov Syrym – Trainer at the Academy of Public Administration under the President of the Republic of Kazakhstan, Senior Consultant for the Evaluation and Control of Public Service Quality

Orazbaevna Amina – Trainer at the Academy of Public Administration under the President of the Republic of Kazakhstan, Head of the Department for Improving the System of Public Services and their Delivery

Language: Available in the state and Russian languages

Introductory Lecture:

Overview:

• Project concepts, portfolios, programs. Process and operational activities
• Project management processes
• Risk management. Risk identification process
• 10 Practical Steps – Part 1-4
• Methods of goal setting. SMART method
• Management of stakeholders
• Characteristics of the elements of the communication model
• Methods of development and management decision-making
• Project team formation
• Risk management
• Approaches to the development of the hierarchy of the work structure
• Stages of the critical path method

Coach: Dauharin Zhanbolat – Doctor of Economics, accredited trainer PRINCE2®

Language: in Russian

Introductory lecture: https://www.youtube.com/watch?v=EDmhwZdT5hg

Overview:

• What is project management for?
• Overview of key concepts
• Project management processes
• Subject groups
• Main inputs and outputs
• Project management practice in the Republic of Kazakhstan

Coach: Dauharin Zhanbolat – Doctor of Economics, accredited trainer PRINCE2®

Language: in Russian

Introductory lecture: https://www.youtube.com/watch?v=qoYWjr0OpAc

Overview:

• Introduction to big data
• Characteristics of big data
• Data science
• Basic types of machine learning
• Stages of data analysis
• Digitalization and Digital Transformation
• Top Most Useful Features in Excel
• Smart and summary tables
• Correct data and data visualization
• Cyber hygiene basics. Main threats to cyber security

Coach: Mukashev Alibek – Master of Public Administration.

Language: in Russian

Introductory lecture: https://www.youtube.com/watch?v=UZxFVy5vgX0

Overview:

• Meta-communication as a tool of public speaking
• Exit and speaker’s pose, basic hand position
• Energy of speech. The power of the voice. The pace of speech
• The clarity of speech. Diction. Pronunciation
• Pauses and parasitic words
• Inner peace
• Movement
• Contact with the audience
• Speaker evaluation wheel

Coach: Tolkyn Amanbek – Trainer and expert in public speaking, ToR facilitator, Master Practitioner of TPP (Emotional Freedom Technique).

Language: in Russian

Introductory lecture: https://www.youtube.com/watch?v=WSfN3r7Uxb4

Overview:

• Speech culture and its norms
• Communicative qualities of words
• 5 steps to keep your words clean
• Preparing for public speaking
• The main issues to consider for successful public speaking
• Written preparation for public speaking
• Style and image of public speeches

Coach: Aitmukhametova Kuralay – Candidate of Philological Sciences, Associate Professor.

Language: in the state language

Introductory lecture: https://www.youtube.com/watch?v=FsSBWgbzb_Q&t=1s

Overview:

• The concept of «storytelling». Where and when can I use
• Analysis of the influence of storytelling techniques on the example of world speakers
• The key idea of your speech
• The rules of storytelling
• The basic structure of the story
• The «Hero’s Way» technique
• The «Journey and return» technique
• The «Rebirth» technique
• Petal structure

Coach: Zhunusbek Meruert – Founder and head of the franchise network of the Center for Communicative Development “NIKA”, expert in public speaking and communication, business trainer since 2009, professional speaker.

Language: in Russian

Introductory lecture: https://www.youtube.com/watch?v=j-9SHgeV2uY

Overview:

• Introduction to HR management and ISO standards
• Fundamentals of human resource management. Overview of national standards of ST RK ISO in the field of human resource management and their relevance for HRM
• About terminology of ST RK ISO 30400-2018 Human Resource Management. Dictionary
• ST RK ISO 30408-2018 Guidelines for Human Resource Management
• Roles, responsibilities, obligations and accountability
• Alignment of human resource management with organizational needs and implementation
• ST RK ISO 30405-2018 Guidelines for Personnel Selection
• Potential qualified talent pool. Employer Brand. Qualified talent pool
• Creating a recruitment plan. External and internal qualified talent pools
• The applicant pool. Managing applicants. Preparing for induction and onboarding
• Measuring, analyzing and improving the recruitment process
• ST RK ISO/TS 30407-2018 Recruitment costs
• Internal recruitment costs (CPHI)
• Comparative recruitment costs (CPHC)
• Recruitment cost ratio (HCR)
• Composition of CPH indicator

Coach: Iskendirova Saule – Candidate of Economic Sciences, Professor, certified trainer-consultant on standards in the field of human resources management, certified assessor (SHL), certified trainer-consultant on project management, 

Abilova Aigerim – certified trainer-consultant on standards in the field of human resources management.

Language: Available in the state and Russian languages

Introductory lecture:

Overview:

• Skills of correct understanding of video material
• Distractors constructed from complex video materials
• Training work before and after listening
• Spelling standards of the official style and preparation for the test
• Words that are written together and separately
• Writing the numeral in the official text
• Correct punctuation marks when passing the test
• Types of functional text styles
• Structure of the official subscription
• Features and requirements of participation in the interview

Coach: Aktanova Lazzat – senior teacher of the Academy

Language: in the state language

Introductory lecture: https://www.youtube.com/watch?v=Ts5gdcg_QII

Overview:

• 5 functional styles of the Kazakh language
• Official-business style: specifics, the order of words in a sentence
• 5-phrase text of the official-business style, structure, methods of compilation
• Techniques for composing text
• A generalizing and reasoned sentence
• Drafting a text using reference words (arguments)
• Drafting a sentence indicating the structure of the text, compiled according to the plan-structure, the relevance of the topic
• Drafting proposals to describe the current situation on the topic
• Formulation of a proposal indicating the problems on the topic, give suggestions, predict the implementation of proposals

Coach: Tulenbergen Nazigul – Candidate of Pedagogical Sciences, Associate Professor

Language: in the state language

Introductory lecture: https://www.youtube.com/watch?v=yL0nYIckUNI

Overview:

• The concept and principles of Design Thinking
• The Design Thinking model. The main stages of the methodology
• Exploring reality
• Analysis and processing of information
• Problem setting and hypothesis formulation
• Prototyping
• Testing
• Practical aspects of applying the method of Design Thinking

Coach: Kaldybaev Timur – professional manager, Member of PMI Institute of Project Managers, Member of CISSA CIS Speakers Association, head of a group of companies, coach, change management specialist, business consultant.

Language: in Russian

Introductory lecture: https://www.youtube.com/watch?v=z8jjKBeqyHM&t=1s 

Overview:

• How much do inefficient meetings in the civil service cost
• Setting a goal
• Formation of the membership and distribution of invitations
• Handouts
• Specifics of organizing online meetings
• Introduction – setting the tone
• Voicing the agenda and rules of the meeting
• Tools for finding solutions
• Working with difficult participants
• At the conclusion and after the meeting
• Why is it difficult to speak to the leadership
• Manipulation techniques and counter-techniques
• Life hacks at the meeting

Coach: Kurbanaliev Alisher – PhD in Economics, acting business trainer and expert in business communications.

Language: in Russian

Introductory lecture: https://www.youtube.com/watch?v=ZV33asgnks0&t=1s

Overview:

• Negotiations are life
• Struggle and cooperation
• Three miracle receptions
• Agree to «close the letter» or «buy an apartment»
• Your personal profile of the negotiator
• Manipulation and Tom Hanks
• Preparing for conflict resolution
• Raised tone and insults
• Blackmail and threats
• Ignoring and neglecting
• Dead-end issues
• Crowd effect and fear
• Preparation for negotiations with the audience
• How to be convincing
• Answer questions from the audience
• Analysis of responses

Coach: Kurbanaliev Alisher – PhD in Economics, acting business trainer and expert in business communications.

Language: in Russian

Introductory lecture: https://www.youtube.com/watch?v=ZV33asgnks0&t=1s

Overview:

• The concept of «emotional intelligence» and its components
• The importance of emotions
• Control of personal reactions. Self-regulation tools
• Meaning and types of motivators
• Theoretical motivator
• Utilitarian motivator
• Aesthetic motivator
• Social motivator
• Individualistic motivator
• Traditional motivator
• The concept of empathy and its development
• Fundamentals of effective communication with DISC theory
• Behavior Style D
• Behavior Style I
• Behavior Style S
• Behavior Style C

Coach: Ibrayeva Zhanna  – Trainer and public speaking expert, certified analyst according to SRBA, MBA, member of the CIS Speakers Association, mentor and facilitator.

Language: in Russian

Introductory lecture: https://www.youtube.com/watch?v=CYtMEVJcv8E